Funbet is committed to a fair, transparent, and secure gaming environment. This page outlines the core principles, safeguards, and procedures that ensure equal treatment of players and integrity of all services offered on the platform.
All games provided by Funbet operate on certified random number generation (RNG) algorithms. Each RNG is subject to independent verification to confirm that outcomes are random and free from manipulation. We maintain auditable records of game results and implement protective controls to prevent any unauthorized interference with game outcomes.
Funbet operates under a valid gaming license issued within the Curacao regulatory framework and complies with applicable anti‑money laundering (AML) and know-your-customer (KYC) obligations. We perform requisite identity verification for new and existing players as a condition of participation and continued gaming activity, in accordance with law and internal policy.
For each game and betting product, Funbet publishes complete rules, including wager requirements, betting limits, and payout structures where permissible. We disclose applicable odds, return‑to‑player figures, and any game‑specific conditions in the official game rules and terms of service. Bonus offers, if available, include clear eligibility criteria and wagering requirements.
Funbet promotes responsible gaming and provides tools to support healthy play. Requirements include 18 years of age or older for participation; and practical safeguards such as deposit limits, time‑on‑site reminders, cooling‑off periods, and self‑exclusion options. Where risk indicators are detected, we may initiate contact with the player and offer appropriate interventions in line with policy and legal obligations.
All players are treated equally. We prohibit any form of collusion, manipulation, or unfair advantage, and we apply consistent rules across all user accounts, games, and promotions. Our compliance framework ensures fair competition and the integrity of the gaming environment.
Players may lodge complaints through the designated Help Center in accordance with our Player Complaints Policy. We acknowledge receipt within five (5) business days and strive to resolve issues within thirty (30) days, subject to the complexity of the case. If a player remains dissatisfied, the matter may be referred to an independent alternative dispute resolution (ADR) provider in accordance with our internal procedures and applicable law.
Funbet applies robust data security measures to protect personal information. We process data in line with applicable privacy laws and our Privacy Policy, maintaining restricted access, encryption of sensitive data, and regular security assessments. We perform AML/KYC checks as part of onboarding and ongoing monitoring to prevent illicit activity.
Fair play is a fundamental policy objective. We review and update rules and safeguards in response to regulatory changes, player feedback, and audit findings. All updates are communicated through official channels and take effect in a timely manner to preserve the integrity of the gaming environment.
Players can access support through the in‑site Help Center, with available assistance from qualified staff via live chat or secure messaging. We provide clear contact options within the user interface and respond in accordance with our service standards and timelines.